Bilingual (Spanish) Senior Manager, Account Executive Operations
Skills
Account ExecutivesAccount ManagementCoachingEnglishIT EscalationLatinLeadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma GED or equivalent certification
- 7 years account management operations or relationship management experience in financial services or payments
- 4 years people leadership and performance management experience
- Fluent in Spanish and English
- Client-facing with approximately 25% travel
- Completion of a language assessment
Nice to have
- Strategic thinker
- Cross-functional collaborator
- Client-focused
- Process improvement mindset
- Analytical
Day to day
- Lead and develop a high-performing team of operational professionals through coaching performance goals and workload management
- Manage complex strategic partners and serve as the primary escalation point for critical client-impacting issues
- Drive cross-functional process improvements strategic project rollouts and operational training across systems tools and processes
Hiring process
- Complete language assessment