Bill Operations Specialist
Skills
Airline TicketingBill ProcessingBusiness Continuity PlanningCustomer SuccessEasily AdaptableImport OperationsInterest Rates
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in utility billing AP/AR fintech data processing or operations
- Ability to work within SLA-driven environments and manage recurring deadlines
- Strong customer-facing communication skills for professional interactions with customers and vendors
- Familiarity with CRM systems workflow tools or ticketing platforms
- Understanding of bill processing workflows including audits kickouts and bill import validation
- Ability to interpret utility bills meters rates and billing data
- Working knowledge of EUM DataCAP CSV editing and data review tools
- High attention to detail and accuracy
- Ability to prioritize work and meet deadlines across multiple customers
- Analytical and problem-solving skills to investigate and resolve billing or data issues
- Ability to work independently and collaborate across teams
- Adaptability and resilience in a constantly evolving operational environment
- Associate or Bachelor's degree preferred or equivalent relevant experience
Nice to have
- Detail-oriented
- Collaborative
- Confident communicator
- Analytical
- Adaptable
- Resilient
Day to day
- Resolve audit flags and billing kickouts quickly and accurately to keep utility bill data clean and reliable
- Retrieve missing utility bills from vendors and provide timely status updates to customers
- Deliver recurring operational reports and support monthly Bill Pay workflows with precision and strong attention to detail
Hiring process
- Submit application
- Review by hiring team
- Interview process
- Offer decision