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Biometrics Technical Support Engineer
Skills
Account CreationBank Account MaintenanceDomain Name SystemNetwork ServicesRemote DesktopService DeskService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate’s Degree or equivalent experience preferred
- 2+ years in remote desktop support systems administration or IT operations in a Windows environment
- Experience with Microsoft Office 2013 and above
- Experience with Outlook 2013 and above
- Knowledge of TCP/IP networking and related services including DNS SMTP and DHCP
- Previous work experience in a corporate environment
- Experience supporting Outlook in a Microsoft Exchange environment
- Experience supporting a variety of WiFi-enabled devices
- Experience supporting remote users
- Basic knowledge of thin client systems network printers citrix and terminal servers
Nice to have
- Excellent communication skills
- Global setup experience
- Technical clarity for non-technical users
- Problem solving ability
- Multi-tasking ability
Day to day
- Serve as a single point of contact for IT and non-IT support requests, delivering responsive and compassionate customer service. Diagnose and resolve hardware and software issues by using troubleshooting procedures, knowledge base articles, and careful ticket management. Configure desktops printers scanners and peripherals, support user accounts and Active Directory tasks, and route unresolved incidents to the correct teams while tracking them through closure.
Hiring process
- Apply now