BMC Helix Tech Lead or Developer
Skills
APISoftware As A ServiceAnalytical SkillsBMC Helix ITSMBusiness Support SystemsData GovernanceEvent Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years IT experience within the telecom domain across SDLC phases
- 5+ years hands-on experience implementing and architecting BMC Helix or BMC Remedy ITSM solutions
- Strong prior experience as a BMC Helix Technical Lead or Solution Architect supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture service modeling data governance reconciliation normalization and OSS/BSS integration
- Hands-on experience with BMC Helix ITOM including Event Management Discovery Integration Service and automation workflows
- Extensive experience with Helix Innovation Studio codeless applications custom objects and data models
- Strong understanding of BMC AR System architecture workflow customization forms filters escalations and APIs
- Hands-on experience with REST SOAP integrations webhooks and telecom IT data interfaces
- Ability to maximize OOTB Helix capabilities and apply customizations only when necessary
- Experience defining technical standards development guidelines and approved Helix architecture patterns
- Ability to ensure quality performance and scalability of BMC Helix solutions
- Demonstrated ability to debug and resolve issues across SIT UAT and Production using logs traces CMDB data and diagnostics
- Experience developing automation utilities and deployment tools to improve productivity
- Hands-on experience with cloud deployments of BMC Helix on AWS or Azure and SaaS security and compliance frameworks
Nice to have
- Analytical
- Detail-oriented
- Collaborative
- Architectural mindset
- Problem-solving
Day to day
- Lead BMC Helix transformation delivery across telecom ITSM environments, translating complex business needs into scalable technical solutions
- Design and implement Helix ITSM and ITOM capabilities, including Incident, Problem, Change, Request, Knowledge, CMDB, Discovery, Event Management, and automation workflows
- Define architecture standards, guide the development team, and ensure high-quality performance through robust integrations, debugging, and continuous improvement