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Remote BPO Recruiting Specialist Job in Columbus, OH Compass Experience Labs

BPO Recruiting Specialist Compass Experience Labs
Business Process OutsourcingHuman ResourcesIndustry StandardsInterviewingMultitaskingOrganizationalRecruitingWriting
Senior (5-8 years) - 
ColumbusOH


Your customers are exceptional -- now your customer service can be too.
160+ employees
RetailB2BeCommerceCustomer service

Open for applications

Role


Who you are

  • Excellent English verbal, written, and organizational communication skills
  • Proactive and independent with the ability to take initiative
  • Excellent time management skills with a proven ability to meet deadlines
  • Familiarity with laws, regulations, and best practices applicable to hiring and recruitment
  • Ability to quickly learn applicant-tracking software or other recruitment systems
  • Proficient with Microsoft Office Suite, Google Workspace, or related software
  • Experience with Clear Company ATS and UKG Pro for Onboarding a plus
  • Can exercise good judgment and has the ability to make solid decisions to ensure highly qualified individuals are hired
  • Able to work in a fast-paced environment and communicate effectively with candidates and team members in a remote work environment
  • Strong multitasking skills and the ability to manage multiple projects simultaneously
  • Proven track record of meeting and exceeding hiring targets and staying focused on quality
  • Ability to think outside the box and be innovative in finding candidates
  • Willingness to work extended hours/weekends if necessary
  • Minimum of 5 years experiencing recruiting in a high-volume BPO setting required
  • Must have a strong internet connection to support online systems and applications
  • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing
  • Ability to operate a computer/laptop and a headset
  • Ability to perform all duties of the job while sitting and/or standing for extended periods of time



What the job involves

  • Attract, screen, interview, and hire a diverse pool of qualified and capable associates.
  • Majority of recruiting activities are related to hourly remote customer service positions with occasional need for exempt-level positions.
  • Collaborate with department managers to identify and draft detailed job descriptions and hiring criteria. Identify effective recruiting strategies.
  • Coordinate start dates and other employment details with the hiring manager and/or HR staff.


Application process

  • Assist with job posting and advertising processes
  • Screen applications and select qualified candidates
  • Schedule interviews
  • Oversee the preparation of interview questions and other hiring and selection materials
  • Facilitate and implement all phases of the recruitment process

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Company


Company mission

Compass Experience Labs partners with retailers and brands to power growth through exceptional customer experience. They believe in transforming customer care from a cost center to a strategic asset by delighting customers, listening to their feedback, and using insights to enhance products and offerings.




Company benefits

  • Remote work environment
  • Collaborative work culture
  • Opportunity for professional growth



Company values

  • Customer-centricity
  • Innovation
  • Strategic Growth
  • Feedback-driven
  • Collaboration
  • Excellence



Company HQ

Columbus
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