Business Analyst
Skills
AdoptionBase PayBusiness ProcessCompetitive AssessmentFacilitationIT Service ManagementKnowledge Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience as a Business Analyst preferably with ServiceNow or other enterprise platforms
- Strong knowledge of ServiceNow Employee Center Pro portals knowledge management and case management modules
- Excellent communication and stakeholder management skills
- Ability to create clear documentation process flows and user stories
- Comfortable working in an Agile environment
- Experience with UX principles and service design is a plus
- ServiceNow Business Analyst or Implementation certification preferred
- Familiarity with employee experience programs and digital transformation initiatives
- Background in HR ITSM or cross functional digital workplace initiatives
Nice to have
- Cross-functional
- Detail-oriented
- Collaborative
- Analytical
- Proactive
Day to day
- Support the enhancement and expansion of the ServiceNow Employee Center Pro platform
- Gather validate and translate business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption
- Partner with stakeholders across HR IT Facilities Legal and other functions to document needs facilitate workshops and recommend scalable solutions
Hiring process
- Background checks at offer stage
- Review of candidate privacy notice
- Employment consideration under equal opportunity and fair chance policies