Remote Business Systems Analyst Job in UK American Express Global Business Travel

Who you are

• Technical Application Support experience OR 8 years Business Travel Operations OR Travel Technology OR a combination for a Global Corporate organization
• Solid Technical knowledge in working with and supporting multiple GDS’s / Point of sale tools / Robotics / Mid / Back office in business travel industry
• ITIL and/or Salesforce certification a plus
• Understanding of travel applications and interaction with GDS system preferred
• Experience in Compleat robotics a plus
• Knowledge or experience in using a ticketing system is preferred
• Strong MS Office skills preferred
• Highly disciplined with good time management skills
• Expert problem-solving skills
• Ability to cope with pressure and deliver results
• Customer and client focused
• Self-starter and quick learner with adaptability

Desirables

• Technically savvy
• Hands-on
• Good with virtual teams
• Strong MS Office skills

What the job involves

• Provide Level 2 Technical Application Support for GBT applications including Travel Counselor Servicing applications & Corporate applications.
• Manage the resolution of Incidents and requests across the full range of supported applications focusing on timely acknowledgement, prioritization, communication, escalation, analysis, and resolution.
• Respond to critical incidents application issues, join incident bridges, triage issues and deliver resolutions.
• Monitor global ticket queues ensuring resolution objectives are met and author Knowledge Articles.
• Research and solve issues, perform issue severity assessments, and drive problem management with RCAs.

Application process

• Please let your recruiter know if you need an accommodation at any point during the hiring process. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;"