Call Center Confirmer
Skills
AdministrationConflictContact CentersHospitality IndustryMarketingMarketing AnalyticsMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in customer service or virtual support
- Vacation ownership or timeshare outbound experience preferred
- Strong phone and digital communication skills
- Experience with SPI Excel Email Jag Max and virtual meeting platforms
- Ability to interpret data solve practical problems and handle confidential information
- Willingness to work weekends holidays and extended hours
Nice to have
- Professional
- Detail-oriented
- Adaptable
- Discreet
- Customer-focused
- Tech-savvy
Day to day
- Coordinate and confirm virtual tours by checking schedules attendee lists and owner qualifications
- Guide owners through software setup and basic troubleshooting to ensure technical readiness before tours
- Build reassuring professional rapport while handling concerns updating reservation data and maintaining accurate records