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Call Center Support Specialist
Skills
AdministrationBank ConfirmationBusiness Continuity PlanningContact CentersEnglishHealthcareInterest Rates
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent
- 1+ years healthcare experience community outreach or similar role
- 1+ years call center or healthcare provider front office experience
- Strong organizational and time management skills
- Comfortable working with performance metrics quality expectations and outreach targets
- Empathy and cultural competence when working with diverse populations
- Proficient with basic computer systems including electronic health records
Nice to have
- Service driven
- Detail oriented
- Professional demeanor
- Empathetic
- Organized
- Culturally sensitive
Day to day
- Provide high-volume inbound and outbound call support for members and internal partners
- Schedule and reschedule appointments while managing reminders confirmations and follow-up outreach
- Document interactions accurately across EHR EMR and other systems while handling shared inboxes queues and worklists
- Assist members with scheduling transportation pharmacy and care navigation questions using empathy professionalism and protocol