Call Center Support Specialist
Skills
AdministrationBank ConfirmationBusiness Continuity PlanningContact CentersEnglishHealthcareInterest Rates
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent
- 1+ years of healthcare experience, community outreach, or similar role
- 1+ years of call center or healthcare provider front office experience
- Strong organizational and time management skills
- Comfortable working with performance metrics, quality expectations, and outreach targets
- Empathy and cultural competence when working with diverse populations
- Proficient with basic computer systems including electronic health records
Nice to have
- Basic medical terminology knowledge
- Sales or outreach experience
- Medicaid and Medicare familiarity
- EHR familiarity
- Bilingual English Spanish
Day to day
- Handle high-volume inbound and outbound calls with professionalism and empathy while maintaining accurate documentation.
- Support scheduling, rescheduling, reminder calls, confirmations, and member outreach across multiple workflows.
- Coordinate with clinical, care coordination, and operations teams to manage inquiries, escalate concerns, and complete administrative tasks.