Campaign Delivery & Readiness Professional
Skills
Business IntelligenceContact CentersHealthcareMarketing AnalyticsMedicareOperations ManagementReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5+ years in campaign management marketing operations program management healthcare operations member engagement or related disciplines
- Experience leading complex cross-functional initiatives from planning through execution
- Experience managing multi-channel campaigns across digital contact center direct mail email SMS and/or member engagement channels
- Proven ability to manage multiple concurrent projects while meeting deadlines and quality standards
- 2-4+ years managing large to midscale projects
- Proficiency in analyzing and interpreting financial trends
- Comprehensive knowledge of Microsoft Office including Word Excel and Access
- Passion for continuously improving consumer experiences
- Bachelor's Degree preferred
- Experience in healthcare pharmacy health plan Medicare or regulated industries preferred
Nice to have
- cross-functional leadership
- operational excellence
- member-centric mindset
- analytical thinking
- process improvement
- stakeholder coordination
Day to day
- Owns end-to-end campaign delivery for acquisition and retention initiatives across multiple business lines
- Coordinates cross-functional teams to ensure campaigns are market-ready compliant operationally sound and launched on time
- Evaluates campaign performance identifies process improvements and implements best practices to improve speed efficiency and member experience
Hiring process
- Apply by the deadline
- Complete HireVue interview if selected
- Proceed through Humana's hiring process