Remote Care Manager Job in New York, NY IQVIA

Who you are

• High School diploma required, associate degree or higher preferred.
• Minimum 2+ years’ experience in medical billing, insurance verification, or similar patient services experience preferred.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) communication skills.
• Demonstrated effectiveness to work cross-functionally within a team.
• Demonstrated ability to work effectively in an independent environment.
• Demonstrated ability to build relationships with customers and third parties.
• Demonstrated ability to adapt to a fast-paced, changing work environment and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint).
• Excellent documentation accuracy.
• Drive and enthusiasm for supporting customers.
• Excellent listening and problem-solving skills.
• Experience using a CRM and integrated telephony platform a plus.
• Previous data entry experience and ability to type 30wpm.
• Bilingual (Spanish) highly desirable.
• Ability to use MS Office.

Desirables

• Bilingual (Spanish)
• Experience using a CRM

What the job involves

• Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.
• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
• Complete prior authorizations with attention to detail and accuracy, then reviewed by a clinical pharmacist.