Catalyst Success Manager
Skills
Business IntelligenceBusiness Relationship ManagementCustomer Relationship ManagementTechnical AdvisoryTechnical Understanding
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or equivalent experience in customer management
- 5+ years experience in customer relationship management
- Highly organized with ability to manage priorities and deadlines
- Energetic and pro-active attitude
- Ability to stay calm under pressure
- Maintain effective relationships with staff, attendees, exhibitors and sponsors
- Passion for working with members and delivering successful projects
- Willingness to travel internationally and domestically (~20%)
- Proficient in Word, Excel, PowerPoint
- Salesforce, Jira knowledge a plus
Nice to have
- Energetic
- Pro-active
- Calm under pressure
Day to day
- Support the catalyst team and facilitate the matchmaking process
- Oversee the onboarding process
- Support the customer journey from interest to contract signing
- Provide technical advisory support during project kick-off
- Host and facilitate meetings with potential project members
- Uncover business needs and provide customized proposals
- Present TM Forum value propositions to members and prospects
- Help team utilize TM Forum collaboration assets and contribute back