Remote Catalyst Success Manager Job in UK TM Forum

Who you are

• Bachelor's degree or equivalent experience in customer management
• 5+ years experience in customer relationship management
• Highly organized with ability to manage priorities and deadlines
• Energetic and pro-active attitude
• Ability to stay calm under pressure
• Maintain effective relationships with staff, attendees, exhibitors and sponsors
• Passion for working with members and delivering successful projects
• Willingness to travel internationally and domestically (~20%)
• Proficient in Word, Excel, PowerPoint
• Salesforce, Jira knowledge a plus

Desirables

• Energetic
• Pro-active
• Calm under pressure

What the job involves

• Support the catalyst team and facilitate the matchmaking process
• Oversee the onboarding process
• Support the customer journey from interest to contract signing
• Provide technical advisory support during project kick-off
• Host and facilitate meetings with potential project members
• Uncover business needs and provide customized proposals
• Present TM Forum value propositions to members and prospects
• Help team utilize TM Forum collaboration assets and contribute back