CCO Service Agent
Skills
Analytical SkillsContact Center OperationsContact CentersContent Management SystemsCustomer Relationship ManagementHealthcareRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or GED from an accredited institution
- Prior experience in a customer service environment
- Experience participating in cross-functional projects and departmental initiatives related to customer/client interaction and customer service
- Working experience in a fast-paced environment
- Proficient in Microsoft Office Suite applications including Excel Word and Outlook
Nice to have
- Independent thinking
- Problem solving
- Healthcare experience
- Strong communication
- Call center knowledge
Day to day
- Provides high-quality customer service to members and providers across inquiries about eligibility benefits claims escalations and product questions.
- Resolves complaints de-escalates upset customers and supports investigations root cause analysis and follow-up actions to improve outcomes.
- Maintains accurate documentation follows established policies and compliance standards and builds trusted relationships in a fast-paced contact center environment.