Remote Chat Customer Service Agent Job in Tampa, FL Leading Edge Connections, LLC.

Who you are

• LOVE of music Pop and Country artists
• 3-5 years call center chat experience
• Technical experience preferred
• Zendesk experience a plus
• Type 30 wpm with 90% accuracy
• Strong messaging communication skills
• Active listening abilities
• Work independently
• Utilize resources to resolve issues
• Understand text and chat acronyms
• Excellent grammar
• Previous work from home experience preferred
• Understanding of contact center support metrics
• High School Diploma or equivalent

Desirables

• Passion for music
• Fun-loving attitude

What the job involves

• Representatives play an important role in helping fans via ticketing. This includes purchasing merch, password resets, website assistance, and troubleshooting. Express genuine empathy and concern for your customers' issues and address as if they were your own.
• Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products. Accurately document all required information and chat details in the ticketing system.
• Identify high-risk customer situations and escalate appropriately. Keep up with multiple chats at a time and multitask using multiple systems.