RRemoteville
Versaterm logoVersaterm

Chief Services and Delivery Officer

Skills
Software As A ServiceAdoptionContinuous ImprovementCustomer SuccessEasily AdaptableOperations ManagementOrganizational Performance
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven executive leadership experience leading large-scale services delivery or customer success organizations within a complex technology-driven environment
  • Demonstrated success transforming and scaling delivery functions across multiple business units acquisitions or product lines
  • Deep expertise in cloud-native enterprise SaaS delivery models including implementation support and customer success
  • Hands-on experience with cloud platform migrations and supporting multi-tenant continuously deployed environments
  • Track record of building scalable delivery frameworks while improving consistency efficiency and customer outcomes
  • Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability
  • Exceptional stakeholder leadership skills with credibility at the executive level internally and with customers
  • Experience operating in high-growth PE-backed or transformation-oriented environments preferred
  • Familiarity with mission-critical or public safety technology environments strong asset
  • Background in cloud-based software delivery and modern support models
  • Strong data and analytics orientation with experience using dashboards customer health metrics and AI-driven insights

Nice to have

  • High-growth mindset
  • Customer-centric
  • Strategic thinker
  • Operationally disciplined
  • Adaptable leader
  • Cross-functional collaborator

Day to day

  • Define and lead the enterprise strategy for customer delivery across implementation support professional services and customer success
  • Transform disparate delivery functions into a cohesive scalable operating model with standardized processes tools and performance measures
  • Deploy AI and automation to accelerate implementations improve support responsiveness and strengthen customer outcomes
  • Partner with product sales and engineering to align delivery capabilities with customer expectations and growth objectives
  • Build and inspire a high-performing leadership team focused on accountability operational excellence and customer-centric execution

Hiring process

  • Fingerprint-based background check
  • Additional security verification may be required
  • Obtain and maintain required security clearances