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Client Communications Specialist

Skills
Software As A ServiceAdoptionArrangingEnglishJournalismPaylocityPayroll Software
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in English Journalism Communications or Marketing preferred
  • 3-5 years of experience in client communications copywriting or related field
  • Excellent written and verbal communication skills writing samples required
  • Strong writing grammar proofreading and editing skills
  • Ability to translate complex information into clear client-friendly messaging
  • Experience managing multiple projects and meeting deadlines
  • Experience working in payroll HR SaaS or financial services preferred
  • Experience with Salesforce Pendo HubSpot and Wrike preferred
  • Full working knowledge of Microsoft Office Suite

Nice to have

  • Highly organized
  • Detail-oriented
  • Self-motivated
  • Independent worker
  • Collaborative
  • Fast-paced environment

Day to day

  • Write and edit client-facing communications across email campaigns newsletters templates and digital adoption content
  • Plan and distribute clear accurate and engaging messages that support client engagement and the customer journey
  • Collaborate with cross-functional teams to align communications with compliance legal product and marketing needs

Hiring process

  • Apply via company careers site