How Remoteville checks and expires listings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 2 years of customer support experience preferably in a call center environment
- At least 2 years of experience using a CRM platform with Salesforce preferred
- Excellent written and verbal communication skills
- Strong organization time management and multitasking abilities
- Ability to thrive in a fast-paced remote work environment
- Strong problem-solving skills and attention to detail
- High school diploma or equivalent
- Experience working in a SaaS environment is preferred
- Legal or litigation support experience is preferred
- Experience using cloud-based phone systems such as DialPad is preferred
- Proficiency with Microsoft Office applications including Outlook Word and PowerPoint
Nice to have
- Customer-focused
- Empathetic
- Curious
- Self-motivated
- Coachable
- Collaborative
- Tech-savvy
- Organized
- Adaptable
- Solutions-oriented
Day to day
- Provide responsive support to clients through phone email chat and other channels
- Guide clients through the platform with empathy professionalism and efficiency
- Investigate resolve concerns and maintain accurate records in CRM systems
- Collaborate with teammates to improve the client experience and meet performance goals