River is a U.S.-based Bitcoin technology and financial services company. We offer bitcoin brokerage and full-reserve custody services to individuals and businesses in one easy-to-use mobile app and on river.com

Our mission at River is to build the world’s most trusted financial institution. We empower people to take ownership of their financial lives through Bitcoin, the world’s only incorruptible digital currency.

River

At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.
What You Will DoDirectly interface with clients to manage questions and feedback about our products and servicesAnalyze and identify trends in client activity and inquiriesIdentify and develop operational efficiencies to scale the business and processesRefine the business rules, automations, and communication methods across Client OperationsAct as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
What We Look For In YouAbility and interest to work in a fast-paced fintech startup environmentHigh agency self starterCollaborate and problem-solve wellCustomer-facing experience preferredGreat communicator, conversationalistHighly adaptable; able to shift focus on the fly and balance many tasksAbility to identify trends in data and make decisions based on analysesExcel/Google Sheets, SQL, product management experience a plus, but not requiredPreference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary And BenefitsSalary: $70,000 - Full TimeCompetitive compensation and equityUnlimited PTOMedical, dental, and vision insurance401kFully remote option - West Coast only (PST) 
Interview ProcessScreening Video Call (20 minutes)Role specific interview block (1 hour with 2 River employees)Prompted AssignmentCulture & Executive Interview (1 hour block with 2 River employees)

Client Operations Associate - West Coast Remote

What the job involves