Client Operations Business Transformation and AI Lead
Skills
AdoptionArrangingBase PayBusiness Process ManagementContinuous ImprovementData AnalyticsGED
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or higher and 7 years of experience in business process management operations product AI automation or digital transformation roles
- Or high school diploma GED and 14 years of experience in business process management operations product AI automation or digital transformation roles
- Strong understanding of AI technologies including LLMs NLP machine learning RPA and predictive analytics
- Experience with workflow and automation platforms such as ServiceNow Salesforce UiPath Power Automate or similar technologies
- Must be legally authorized to work in country of employment without sponsorship
Nice to have
- Analytical mindset
- Problem-solving skills
- Communication skills
- Stakeholder management
- Data-driven mindset
- Change management knowledge
- AI transformation experience
- Process improvement background
- Responsible AI awareness
Day to day
- Lead the full lifecycle of AI-enabled solutions from opportunity assessment and business case development through deployment and continuous improvement.
- Translate business needs into scalable workflows with clear KPIs ROI models success metrics and operational standards.
- Partner with cross-functional teams to redesign processes reduce manual effort improve customer outcomes and drive adoption through training and change management.
Hiring process
- Upload resume or enter work history and education into application fields
- Confirm agreement with terms before submitting application