Client Operations Specialist
Skills
Airline TicketingBusiness InsightsContinuous ImprovementCustomer ExperienceEnglishFinancial ServicesInternational Teams
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in Brazilian Portuguese with professional English proficiency
- Experience in customer support service or operations ideally in fintech payments or technology
- Strong written and verbal communication skills to explain technical concepts clearly
- Comfortable using CRM and ticketing tools such as Zendesk
- Detail-oriented with strong problem-solving and prioritisation skills
- Able to work across time zones with distributed international teams
- Familiarity with Brazil financial regulations Banco Central do Brasil and PIX
Nice to have
- Spanish proficiency
- Support documentation experience
- API curiosity
Day to day
- Handle inbound customer enquiries across email chat and phone with timely empathetic support
- Diagnose and troubleshoot technical issues across APIs while maintaining accurate CRM records
- Collaborate with Product Engineering and Compliance to resolve complex cases improve customer experience and surface recurring issues
Hiring process
- Initial screen with a member of Talent team
- First interview with the Support Agent Team Lead
- Skills-based assessment or role-play exercise
- Final interview with a cross-functional panel