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Remote Client Project Manager Job in UK SCIENTIFIC GAMES

Client Project Manager SCIENTIFIC GAMES
£50000 - £50000
Customer SatisfactionCustomer ServiceIndustry StandardsKey Performance IndicatorsService DeliveryService LevelsService-Level AgreementsStakeholder ManagementTechnical Requirements
UK


Global leader in lottery games, sports betting and technology, and trusted partner of choice for government lotteries.
755+ employees
GamingB2BeCommerceTechnology


Role


Who you are

  • Oversee customer operations ensuring efficiency and quality
  • Bridge the gap between clients and service teams
  • Monitor live games and report technical issues promptly
  • Collaborate on game roadmaps ensuring on-time delivery
  • Generate and distribute regular reports to stakeholders
  • Manage implementation of client technical requirements
  • Update clients and internal teams on project progress
  • Oversee the service delivery process end-to-end
  • Ensure services meet SLAs and KPIs
  • Coordinate with internal teams for cohesive service delivery
  • Implement continuous improvement processes
  • Present service delivery reports and analysis
  • Handle client escalations and resolve issues
  • Manage budgets and resources related to service delivery
  • Ensure compliance with industry standards and policies



What the job involves

  • Serve as the main point of contact for UK and EU clients
  • Develop game roadmaps and ensure timely delivery
  • Guide clients through internal processes, keeping them informed

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Company


Company mission

Scientific Games is the global leader in lottery games, sports betting and technology, known for driving innovation in the gaming industry and providing exceptional entertainment experiences. Committed to responsible gaming, they elevate play through cutting-edge solutions and strong partnerships with government lotteries.




Company benefits

  • Trusted Innovator in Lottery Industry
  • Opportunities for occasional travel



Company values

  • Innovation
  • Performance
  • Trust
  • Security



Company HQ

Atlanta
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