Remote Client Project Manager Job in UK SCIENTIFIC GAMES

Who you are

• Oversee customer operations ensuring efficiency and quality
• Bridge the gap between clients and service teams
• Monitor live games and report technical issues promptly
• Collaborate on game roadmaps ensuring on-time delivery
• Generate and distribute regular reports to stakeholders
• Manage implementation of client technical requirements
• Update clients and internal teams on project progress
• Oversee the service delivery process end-to-end
• Ensure services meet SLAs and KPIs
• Coordinate with internal teams for cohesive service delivery
• Implement continuous improvement processes
• Present service delivery reports and analysis
• Handle client escalations and resolve issues
• Manage budgets and resources related to service delivery
• Ensure compliance with industry standards and policies

What the job involves

• Serve as the main point of contact for UK and EU clients
• Develop game roadmaps and ensure timely delivery
• Guide clients through internal processes, keeping them informed