Client Project Manager
Skills
Customer SatisfactionCustomer ServiceIndustry StandardsKey Performance IndicatorsService DeliveryService LevelsService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Oversee customer operations ensuring efficiency and quality
- Bridge the gap between clients and service teams
- Monitor live games and report technical issues promptly
- Collaborate on game roadmaps ensuring on-time delivery
- Generate and distribute regular reports to stakeholders
- Manage implementation of client technical requirements
- Update clients and internal teams on project progress
- Oversee the service delivery process end-to-end
- Ensure services meet SLAs and KPIs
- Coordinate with internal teams for cohesive service delivery
- Implement continuous improvement processes
- Present service delivery reports and analysis
- Handle client escalations and resolve issues
- Manage budgets and resources related to service delivery
- Ensure compliance with industry standards and policies
Day to day
- Serve as the main point of contact for UK and EU clients
- Develop game roadmaps and ensure timely delivery
- Guide clients through internal processes, keeping them informed