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Client Services Representative
Skills
Billing ProcessContact CentersContinuous ImprovementCustomer Relationship ManagementEnhanced Data Rates For GSM EvolutionOrder ProcessingScreening
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent
- 1 to 2 years in client services or call center environment
- Working knowledge of G Suite and Microsoft Office
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Regular and punctual attendance
- Ability to sit at a desk and work on a computer for prolonged periods
- Able to navigate multiple windows and browsers
- Able to perform extensive internet research
- Typing speed of 45 WPM
Nice to have
- Positive attitude
- Solution-focused
- Continuous improvement mindset
- Client relationship building
- Empathetic communication
Day to day
- Provide empathetic and professional support to client inquiries across email phone and chat
- Educate clients on searches forms adverse action and the background screening application
- Assist with user accounts orders billing training and gathering required client information for other departments
Hiring process
- Resume review
- Phone or email contact for interview scheduling