RRemoteville
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Client Services Representative

Skills
Billing ProcessContact CentersContinuous ImprovementCustomer Relationship ManagementEnhanced Data Rates For GSM EvolutionOrder ProcessingScreening
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High School Diploma or equivalent
  • 1 to 2 years in client services or call center environment
  • Working knowledge of G Suite and Microsoft Office
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Regular and punctual attendance
  • Ability to sit at a desk and work on a computer for prolonged periods
  • Able to navigate multiple windows and browsers
  • Able to perform extensive internet research
  • Typing speed of 45 WPM

Nice to have

  • Positive attitude
  • Solution-focused
  • Continuous improvement mindset
  • Client relationship building
  • Empathetic communication

Day to day

  • Provide empathetic and professional support to client inquiries across email phone and chat
  • Educate clients on searches forms adverse action and the background screening application
  • Assist with user accounts orders billing training and gathering required client information for other departments

Hiring process

  • Resume review
  • Phone or email contact for interview scheduling