Client Services Specialist II
Skills
Contact CentersCustomer ExperienceCustomer Relationship ManagementDevice ManagementGEDMessaging PlatformsMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 1 year of prior call center experience
- High school diploma GED or equivalent
- Reliable private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
- Dedicated private work location without significant background disruptions
- Basic skills in personal computer use and Microsoft Office suite including Word Excel Outlook
- Excellent verbal and written communication skills with active listening
- Strong interpersonal skills and ability to build rapport and trust with clients
- Problem-solving mindset and ability to handle challenging situations with diplomacy
- Detail-oriented and highly organized with the ability to manage multiple client interactions simultaneously
- Customer-centric attitude with a genuine passion for top-notch service
- Ability to work a flexible work schedule
Nice to have
- Client-focused
- Detail-oriented
- Highly organized
- Problem solver
- Customer-centric
- Collaborative
Day to day
- Provide responsive support to clients by email chat and phone across a busy ticket queue
- Resolve requests accurately and promptly including activations orders suspensions cancellations and status checks
- Use multiple systems vendor platforms and internal tools to troubleshoot issues prioritize urgent cases and maintain strong client relationships