Remote Client Solution Engineer Job in Laguna Hills, CA e123

Who you are

• 2+ years of customer support/technical support experience in a customer facing role within a software company ideally in a SaaS B2B environment
• Critical thinking skills
• Problem solving skills ie ability to troubleshoot on the fly.
• Understands how to capture business requirements
• Demonstrated ability to take initiative to proactively solve problems
• Attention to detail
• Comfortable working in a fast-moving rapidly-evolving company and industry
• Excellent written and verbal communication skills
• Ability to manage communication between customers and developers.
• Must be proficient in Microsoft Office Suite
• Experience with JIRA or a similar ticketing system is a plus
• College degree preferred

What the job involves

• The Client Solution Engineer will work directly with our B2B customers from on-boarding through the customer's entire lifecycle while building long-term relationships.
• This position requires the ability to work with clients and other e123 team members to rapidly identify solutions to more complicated client business requirements and root causes of client issues.
• This requires developing a deep understanding of our software solution and its intended uses, in order to instruct clients how they can get the most utility out of our platform.