RRemoteville

How Remoteville checks and expires listings

e123 logoe123

Client Solution Engineer

Skills
Attention To DetailCreativeCritical ThinkingMicrosoft OfficeOralThinking SkillsTicketing Systems
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of customer support/technical support experience in a customer facing role within a software company ideally in a SaaS B2B environment
  • Critical thinking skills
  • Problem solving skills ie ability to troubleshoot on the fly.
  • Understands how to capture business requirements
  • Demonstrated ability to take initiative to proactively solve problems
  • Attention to detail
  • Comfortable working in a fast-moving rapidly-evolving company and industry
  • Excellent written and verbal communication skills
  • Ability to manage communication between customers and developers.
  • Must be proficient in Microsoft Office Suite
  • Experience with JIRA or a similar ticketing system is a plus
  • College degree preferred

Day to day

  • The Client Solution Engineer will work directly with our B2B customers from on-boarding through the customer's entire lifecycle while building long-term relationships.
  • This position requires the ability to work with clients and other e123 team members to rapidly identify solutions to more complicated client business requirements and root causes of client issues.
  • This requires developing a deep understanding of our software solution and its intended uses, in order to instruct clients how they can get the most utility out of our platform.