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Client Solutions Senior Engineer
Skills
Computer ScienceJavascriptSQLTransact-SQLCloud ApplicationsCustomer SatisfactionHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a similar role
- Computer Science degree
- Problem-solving ability
- Passion for customer satisfaction
- Strong knowledge of SQL Server and Transact SQL
- Adhere to agreed timescales and communicate delays
- Customer facing confidence and excellent relationship-building skills
Nice to have
- Experience supporting global customers
- Knowledge in Snowflake and data-cloud technologies
- Experience with Logi Analytics and Tableau
- Understanding of web-based technology and .NET, HTML, JavaScript, CSS
Day to day
- Support customers both reactively and proactively ensuring systems perform optimally
- Supervise daily routines and processes
- Respond to support queries within SLAs providing advice and recommendations
- Build positive customer relationships and report on operational and technical aspects
- Implement and maintain IM technology and manage accounts effectively