Client Success Specialist
Skills
DevopsAsanaBusiness Relationship ManagementClickupCustomer SuccessEnglishHelping Clients Succeed
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3–5 years of project management agency or relevant experience
- Experience managing software development projects and coordinating across designers developers and stakeholders
- Excellent written and verbal communication
- Strong ability to track document and report project status
- Confident running meetings leading discussions and demoing progress
- Comfortable managing multiple workstreams simultaneously
- Organized proactive and calm under pressure
- Strong judgment around resourcing and team stability
- Ability to identify phase appropriate client needs
- Natural relationship-builder who enjoys helping clients succeed
- Ability to motivate without micromanaging
- Empathy for clients and technical teams
- Comfort operating in ambiguity and helping others find clarity
- Working knowledge of the Software Development Lifecycle
- Experience gathering documenting and managing project requirements
- Experience using project and delivery management tools such as Jira Azure DevOps Asana Monday.com ClickUp Wrike Microsoft Planner Smartsheet or similar platforms
Nice to have
- Relationship-builder
- Calm under pressure
- Organized
- Proactive
- Empathetic
- Ambiguity tolerant
- Mentorship minded
- Technically aware
Day to day
- Serve as the primary point of contact for assigned clients and guide engagements with clarity and confidence
- Coordinate designers developers and strategy teams to keep timelines budgets and priorities aligned across multiple projects
- Translate client needs into actionable direction and provide high-level guidance on design and technology decisions
- Motivate teams mentor communication habits and remove blockers to move work forward with minimal friction