Client Success Specialist
Skills
BusinessBusiness ProcessCustomer Relationship ManagementCustomer SuccessDigital PhotographyEngineeringGoogle Workspace
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong alignment with company values
- Technical aptitude with Google Apps MS Office and CRM systems
- Solid digital file management skills
- Ability to learn new systems quickly
- Creative resourceful process-focused detail-oriented and efficiency-driven
- Ability to plan prioritize and execute in a busy environment
- Pride in making clients happy with accountability and ownership
- Ability to give and receive direct feedback
- Knowledge of real estate or digital photography is a plus
- Ability to pass a drug screen and background check
Nice to have
- Energetic
- Focused
- Passionate
- Resourceful
- Self-starter
- Marketing eye
- Positive mindset
- Open and direct
Day to day
- Serve as a key liaison between clients and internal teams, keeping communication clear and responsive across phone email chat and text.
- Build strong client relationships while handling a high volume of interactions with calm professionalism and a client-first mindset.
- Identify process improvements document system issues thoroughly and collaborate with engineering and partner teams to improve service quality and efficiency.