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Remote Client Support Analyst Job in UK Ampa - Legal & Professional Services

Client Support Analyst Ampa - Legal & Professional Services
Client RelationsIT Service DeliveryImport OperationsManagement SystemsManualsMicrosoft DynamicsProblem ManagementService-Level AgreementsStackSystems Management
Junior (1-2 years) - Mid-level (3-4 years)
UK
1370+ employees
B2BConsultingComplianceLegal

Open for applications

Role


Who you are

  • 2+ years in a similar role supporting applications
  • Experience with Low Code Platforms (Appian, Sharedo, Microsoft Dynamics 365 or similar)
  • Experience with Case Management Systems (Proclaim, Axxia, P4W, Peppermint or similar)
  • Experience with Document Management Systems (iManage, HighQ, SharePoint or similar)
  • Experience with Azure DevOps
  • Experience with ISO27001 Controls
  • Familiarity with ITIL Processes and platforms (ServiceNow or similar)

Desirables

  • Power Apps & PowerBI
  • MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server
  • Microsoft Office Suite (Word, Excel)


What the job involves

  • Act as specialised support for Client Systems Applications
  • Resolve and escalate incidents, ensuring good communication, process adoption and driving resolution in a timely fashion
  • Liaising with 3rd party suppliers for support escalations as needed
  • Maintain applications through regular system management and upgrades (as required)
  • Monitor application interfaces, exports and imports, and ensure their smooth running where required
  • Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture
  • Provide 3rd line specialist support for the Client Systems Portfolio
  • Become familiar with the applications, integrated solutions, backlogs and current roadmaps as well as the supported business processes
  • Work with the IT Service Delivery Team to evolve and mature our existing framework
  • Champion the IT Service Delivery framework across the Applications and Development team
  • Assist with the production and maintenance of User Guides and other support material
  • Ensure IT processes and applications contribute to improved data quality and assist with the identification of any issues as well as helping to provide systemic solutions

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Company


Company mission

We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it. We always place our people and our clients first. We work with our talented people, recognised brands, market-leading partners and valued clients to fulfil growth ambitions and maximise potential. At Ampa, we create opportunities and provide the infrastructure needed to enable and accelerate the growth of brands within Ampa. We are proactively seeking mergers, acquisitions, team recruitment and lateral hires across all of our brands and welcome approaches from existing professional services business that share our ethos and values to get in touch about joining Ampa.



Company benefits

  • Agile working
  • Flexible working options
  • Multiple office locations


Company values

  • We always place our people and our clients first. We work with our talented people, recognised brands, market-leading partners and valued clients to fulfil growth ambitions and maximise potential. At Ampa, we create opportunities and provide the infrastructure needed to enable and accelerate the growth of brands within Ampa. If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.


Company HQ

London
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