Client Support Analyst

Skills

Client RelationsIT Service DeliveryImport OperationsManagement SystemsManualsMicrosoft DynamicsProblem Management

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

2+ years in a similar role supporting applications
Experience with Low Code Platforms (Appian, Sharedo, Microsoft Dynamics 365 or similar)
Experience with Case Management Systems (Proclaim, Axxia, P4W, Peppermint or similar)
Experience with Document Management Systems (iManage, HighQ, SharePoint or similar)
Experience with Azure DevOps
Experience with ISO27001 Controls
Familiarity with ITIL Processes and platforms (ServiceNow or similar)

Nice to have

Power Apps & PowerBI
MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server
Microsoft Office Suite (Word, Excel)

Day to day

Act as specialised support for Client Systems Applications
Resolve and escalate incidents, ensuring good communication, process adoption and driving resolution in a timely fashion
Liaising with 3rd party suppliers for support escalations as needed
Maintain applications through regular system management and upgrades (as required)
Monitor application interfaces, exports and imports, and ensure their smooth running where required
Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture
Provide 3rd line specialist support for the Client Systems Portfolio
Become familiar with the applications, integrated solutions, backlogs and current roadmaps as well as the supported business processes
Work with the IT Service Delivery Team to evolve and mature our existing framework
Champion the IT Service Delivery framework across the Applications and Development team
Assist with the production and maintenance of User Guides and other support material
Ensure IT processes and applications contribute to improved data quality and assist with the identification of any issues as well as helping to provide systemic solutions

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

We are Ampa. The UK’s leading group of legal and professional services companies with a shared purpose; to unlock potential wherever we see it. We always place our people and our clients first. We work with our talented people, recognised brands, market-leading partners and valued clients to fulfil growth ambitions and maximise potential. At Ampa, we create opportunities and provide the infrastructure needed to enable and accelerate the growth of brands within Ampa. We are proactively seeking mergers, acquisitions, team recruitment and lateral hires across all of our brands and welcome approaches from existing professional services business that share our ethos and values to get in touch about joining Ampa.

Benefits

Agile working
Flexible working options
Multiple office locations

Values

We always place our people and our clients first. We work with our talented people, recognised brands, market-leading partners and valued clients to fulfil growth ambitions and maximise potential. At Ampa, we create opportunities and provide the infrastructure needed to enable and accelerate the growth of brands within Ampa. If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.

HQ

London

Options

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