RemotevilleRemote Client Support Engineer Job in United States Intapp
Client Support Engineer Intapp
$ -
Computer ScienceCustomer SatisfactionCustomer SupportFiddlerHelp Desk SupportIT EscalationNetwork TroubleshootingTechnical SupportTroubleshooting
Entry-level/graduate - Senior (5-8 years)
United States
Intelligence Applied
1245+ employees
Artificial Intelligence
Role
Who you are
- Degree in Computer Science, IT, Software Engineering or relevant field or experience
- Knowledge of help desk ticketing and workflows
- Basic SQL, T-SQL programming experience
- SOAP and Rest API Knowledge, XML/JSON
- Sharp troubleshooting and analytical abilities
- Dedication to resolve client issues
- Ability to interact with a wide range of customers and technical issues
- Experience with SaaS software and/or on-premise software
- Ability to work independently and within a team
- Great verbal and written communication skills
Desirables
- Experience in Intapp Open and Intapp Integrate
- Microsoft, .NET, SQL or similar certification
- Basic Network troubleshooting skills
- Strong understanding of data structures and algorithms
- Familiar with supporting Dell Boomi Integration Platform
What the job involves
- Investigate, triage and resolve help desk tickets. Assist clients with technical product and configuration issues. Document actions and prepare detailed specifications for escalations.
- Identify delays in resolution, take corrective actions, and manage client communications. Provide feedback for product development and enhancements. Develop methods for handling recurring issues.
- Resolve technical product issues, update tickets, and maintain high level of client satisfaction. Communicate clearly and concisely with client support contacts.
Application process
- Interview process which will generally consist of 3 or more virtual or in person meetings
Company
Company mission
Intapp helps professionals turn knowledge, relationships, and operational insights into value. Using the power of Applied AI, we make firm and market intelligence easy to find, understand, and use. This helps Intapp clients better access and activate their expertise to make smarter decisions, manage risk, and increase their competitive advantage.Company benefits
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Generous Paid Time Off
- Tuition reimbursement plan
- Family Formation benefit offered by Carrot
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching
- Opportunities for personal growth and professional development
- Open, collaborative environment where your background is valued
- Experience at a growing public company
- Open offices and kitchens stocked with beverages and snacks
Company values
- Curious
- Collaborative
- Dedicated