Client Support Engineer
Skills
APISoftware As A ServiceAdoptionApplication EngineeringBusiness TechnologyPendo Product CloudPendo Property Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of experience in application engineering data migrations product analytics and support engineering
- Experience in consulting professional services FinTech or enterprise SaaS
- Proficient in AI-assisted development and debugging APIs and technical implementations
- Business technology expertise across vendor systems such as Pendo Amazon Redshift and Intercom
- Excellent communication skills
- Experience in private credit financial infrastructure or regulated financial products is a plus
Nice to have
- Hands-on
- Client-focused
- Technically versatile
- Cross-functional
Day to day
- Manage Tier 1 client accounts across implementations data migrations API enablement and support
- Partner with Product and Engineering to build internal tooling and client-facing solutions beyond the roadmap
- Own technical troubleshooting and support while maintaining visibility into product usage client workflows tech stacks and dependencies