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Client Support Specialist
Skills
Account ManagementBusinessBusiness-To-BusinessCritical ThinkingCustomer ExperienceCustomer SupportCustomer-Focused Service
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong communication skills in clear professional English both spoken and written
- Customer-centric mindset with genuine care for helping customers and taking ownership of problems
- Proactive problem-solving ability beyond following scripts with focus on long-term solutions
- High accountability and consistent delivery of strong results
- Ability to support business customers professionally and effectively
- Comfort using Zendesk and similar support tools
Nice to have
- Motivated
- Professional
- Empathetic
- Accountable
- Proactive
- Customer-focused
Day to day
- Deliver fast accurate and empathetic support to workplace customers across voice and email
- Resolve shift payment and platform-related issues in real time using sound judgment and critical thinking
- Navigate Zendesk and the Clipboard portal to investigate cases update records and maintain clear documentation
- Work cross-functionally with Billing Account Management and Worker Operations to gather information and resolve customer issues effectively
Hiring process
- Application
- Case Study
- Interview with Hiring Manager
- Executive Interview
- Offer