Client Support Specialist
Skills
Analytical SkillsCustomer SupportEnglishFinancial TransactionsFitRefundsRussian
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide effective solutions under pressure
- High sense of responsibility
- Good level of English and Russian languages
- Previous experience in customer support client services or a related role would be a plus
- Previous fintech experience is an advantage
Nice to have
- Analytical
- Responsible
- Calm under pressure
- Communicative
- Problem-solver
Day to day
- Monitor provider activity and identify malfunctions in transaction flows.
- Track limits and alert teams when new merchants or solutions are launched.
- Allocate cases when providers are down calculate potential losses and handle method or acquirer disabling requests.
- Process merchant and colleague refund requests and request user documents when needed.