RRemoteville
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Client Support Specialist

Skills
Business Process ImprovementCustomer SupportFinanceHealthcareHealthcare IndustryHubspotOnline Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years experience in client customer support ideally in an early-stage startup environment
  • Vet technician or animal healthcare industry experience a plus
  • Proactive organized and accurate communication skills
  • Excellent communication and organizational skills
  • Familiarity with customer support tools and software
  • Timely efficient and accurate task completion
  • Flexible agile and able to pivot quickly
  • Driven to improve processes and communications

Nice to have

  • Proactive
  • Organized
  • Accurate
  • Flexible
  • Agile
  • Process-driven
  • Customer-focused

Day to day

  • Serve as a responsive point of contact for veterinarians hospitals and technicians across email LiveChat and phone support channels
  • Troubleshoot first-line issues with accurate supportive answers and coordinate escalations with regional teams and other departments
  • Document client communications manage CS tickets in HubSpot and help track call-outs shift issues and payment reconciliations