Clinical Application Support Engineer
Skills
SQLElectronic Health RecordsElectronic Medical RecordHL7 StandardsJiraTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong healthcare background clinical or technical
- Proficiency in SQL for database queries and scripting
- Experience with web application troubleshooting and support
- Basic understanding of networking and computer hardware
- Familiarity with SDLC processes and functional regression testing
- Excellent communication skills verbal and written
- Ability to work independently and manage time effectively
- Experience with Atlassian tools such as JIRA Confluence or similar
Nice to have
- Proactive
- Analytical
- Independent
- Detail-oriented
- Collaborative
Day to day
- Provide Tier 2/3 support for clinical applications with a strong focus on EMR functionality and user-facing issues.
- Troubleshoot patient portal problems web browser behavior and application performance using console tools developer tools and backend investigation.
- Perform root cause analysis reproduce unclear defects run SQL audit queries and collaborate with remote teams to resolve complex issues quickly and accurately.