Remote Cloud Support Engineer III Job in United States ivision

Who you are

• Four-year degree in computer science or 4 years equivalent work experience
• Highly desired certifications: AWS Certified SysOps Administrator Associate, AWS Certified Security Specialty
• Microsoft Certified: Azure Administrator Associate, Azure Security Engineer Associate
• ITIL Foundations
• 4+ years of design, deployment, and support of Public Cloud technologies like Azure, AWS, Google Cloud
• 4+ years of deployment and support of Microsoft Technologies (Windows Server, AD, SQL, PowerShell)
• 4+ years of experience with infrastructure monitoring and alerting tools
• Knowledge of networking within public cloud environments
• Knowledge of data management, backup, and replication methodologies in public cloud
• Working knowledge of protocols and standards such as TCP/IP
• Understanding of orchestration and automation methodologies in public cloud
• Terraform experience is a plus
• Understanding of system flow charts, data processing concepts, and telecommunications principles
• Knowledge of data privacy practices and laws
• Experience in a Managed Services environment is a plus

Desirables

• Strong interpersonal, written, and oral communication skills
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to prioritize and execute tasks in high-pressure situations
• Team-oriented and collaborative
• Exceptional documentation and technical writing skills
• Passionate about high-quality service and customer satisfaction
• Promote strong work ethic and meeting commitments and deadlines
• Maintain professionalism and urgency in customer communications

What the job involves

• Provide installation, support, and design of ivision's Public Cloud Managed Services
• Collaborate with leadership on service level agreements and processes
• Participate in product development with the Public Cloud Architect by analyzing market trends and researching technology platforms