How Remoteville checks and expires listings
Communication Specialist - Bilingual
Skills
Agility TrainingContinuous ImprovementEasily AdaptableEmerging TechnologiesInterviewingReadinessResiliency
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Outstanding customer service skills with strong customer and results orientation
- Emotional resilience and composure when handling distressing information
- Weekend availability with at least one weekend day per week
- Quiet secure home office or workspace for remote work
- Reliable internet speed of 25 mbps download and 10 mbps upload
- Minimum typing speed of 35 WPM
- Ability to multi-task while interviewing callers and capturing accurate written reports
- Strong attention to detail and accuracy
- Experience using MS Office and proprietary software applications
- Comfort working in a fast-paced candid environment
- Curiosity and willingness to use AI and emerging technologies
Nice to have
- Agility
- Continuous improvement
- Adaptable
- Resilient
- Multi-tasker
Day to day
- Capture highly sensitive information through inbound calls about confidential workplace concerns and unethical issues.
- Guide reporters through structured interviews while using strong judgment and careful questioning to produce accurate reports.
- Deliver exceptional customer service in a fast-paced remote contact center while handling sensitive and sometimes distressing information with professionalism.