RRemoteville

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Communication Specialist

Skills
Agility TrainingContinuous ImprovementEasily AdaptableEmerging TechnologiesInterviewingReadinessResiliency
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Outstanding customer service skills with strong customer and results orientation
  • Emotional resilience to remain calm in distressing situations
  • Weekend availability for at least one weekend day per week
  • A quiet secure home office with recommended internet speed of 25 mbps download and 10 mbps upload
  • Minimum typing speed of 35 WPM
  • Ability to multi-task while interviewing callers and writing accurate reports
  • Experience using MS Office and proprietary software applications
  • Comfort working in a fast-paced candid environment
  • Curiosity and willingness to use AI and emerging technologies

Nice to have

  • Agility
  • Continuous improvement
  • Adaptable
  • Resilient
  • Multi-tasker

Day to day

  • Capture highly sensitive information from inbound calls about confidential workplace concerns and ethical issues.
  • Guide reporters through a careful interview process while maintaining accuracy, empathy, and strict confidentiality.
  • Support the Contact Center team by delivering a high-quality customer experience and assisting with special projects as needed.