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Communication Specialist
Skills
Agility TrainingContinuous ImprovementEasily AdaptableEmerging TechnologiesInterviewingReadinessResiliency
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Outstanding customer service skills with strong customer and results orientation
- Emotional resilience and composure in distressing situations
- Weekend availability with at least one weekend day per week
- Quiet secure home office with reliable internet access
- Minimum typing speed of 35 WPM
- Ability to multitask while interviewing and documenting details
- Strong accuracy and attention to detail
- Experience using MS Office and proprietary software
- Comfort in a fast paced candid environment
- Curiosity and willingness to use AI and emerging technologies
Nice to have
- Agile
- Adaptable
- Resilient
- Detail oriented
- Multi-tasker
- Customer focused
Day to day
- Handle sensitive inbound calls with professionalism and care
- Guide reporters through structured interviews and capture accurate report details
- Support hotline and incident management services while maintaining strict confidentiality
- Deliver a calm and reassuring customer experience in stressful situations
- Assist with special projects and other departmental tasks as needed
Hiring process
- Apply online
- Interview process
- Final decision