Concierge Receptionist
Skills
Agility TrainingCross-Functional LiaisonCustomer Relationship ManagementDatabasesImpressionMarketingPatient Portal
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school degree or higher
- 1-3 years of customer service hospitality medical office concierge or related experience
- Excellent administrative background with strong phone support experience
- Strong database and systems skills
- Exceptional organizational and interpersonal skills
- Excellent attention to detail
- Excellent communication skills
- Ability to work independently and cross-functionally
- Must be able to work remote in an approved state
Nice to have
- Professional attitude
- Positive demeanor
- Poised presence
- Conscientious personality
- Independent thinker
Day to day
- Serve as the first point of contact for members and patients, creating a welcoming and personable experience.
- Manage incoming calls texts portal messages and emails while responding accurately within service goals.
- Schedule medical appointments and coordinate requests across departments with professionalism and agility.
- Capture demographic and appointment details in CRM and EHR systems and support smooth cross-functional communication.