Contact Center Ride Success Agent
Skills
BroadbandComputer Hardware TroubleshootingContact CentersCreativeCustomer ExperienceElder CareEthernet
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent
- Strong communication skills with empathy and understanding
- Commitment to completing tasks efficiently
- Proven broadband internet access with minimum 100 Mbps download and 20 Mbps upload
- Ability to connect via ethernet cable
- Private quiet work space free from distractions
- Basic computer troubleshooting knowledge
- Must reside in the United States
- Must be permanently authorized to work in the United States
- Willingness to work varied daytime evening and weekend shifts
Nice to have
- Entrepreneurial spirit
- Creative problem solving
- Customer service mindset
- Contact center experience
- Tech support experience
- Thoroughness
- Remote collaboration
Day to day
- Handle inbound and outbound calls in a 24/7 contact center for passengers transportation providers and clients
- Schedule transportation needs and support trip requests using proprietary and third-party software tools
- Monitor chats and communicate clearly with empathy to resolve issues and improve trip outcomes
- Work collaboratively with leadership to identify workflow improvements and maintain quality standards