RRemoteville
U.S. Bank logoU.S. Bank

Contact Center Senior Customer Experience Specialist

Skills
Bank Secrecy ActComputer NavigationContact CentersCustomer ExperienceFCPAFraud InvestigationsInterest Rates
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent
  • At least three years of contact center customer service experience
  • Successfully completed and applied training for entry-level roles
  • Effective problem-solving and negotiation skills
  • Ability to navigate multiple computer systems applications and search tools
  • Strong time management and multitasking ability
  • Experience interacting positively with unsatisfied customers
  • Good communication skills with clear articulate pleasant phone manner
  • Proficient computer navigation skills including Microsoft Office

Nice to have

  • Collaborative
  • Adaptable
  • Customer-focused
  • Detail-oriented
  • Calm under pressure

Day to day

  • Provides high-level customer service by handling telephone inquiries requests and problems
  • Researches and resolves complex issues related to business clients wealth management fraud support and internet operations
  • Acts as a liaison between customers and U.S. Bank departments to resolve technology and account issues
  • Works in a fast-paced highly collaborative contact center with heavy phone volume and varied schedules