Content Moderator
Skills
Attention To DetailConstructive FeedbackCustomer ServiceHigh Level Of AccuracyInterpersonalModeratingOnline Community Moderation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong proficiency with technology and learn new technologies quickly
- Make decisive judgment calls on students’ posts
- Understand and relate to young audiences by staying up-to-date with trends
- Interact with children compassionately and patiently
- Access to a computer/laptop with camera and reliable high-speed internet connection
- Understand online safety and child protection principles
- Excellent attention to detail and identify subtle issues in user-generated content
- Work independently and collaboratively
- Strong problem-solving and critical-thinking skills
- Strong interpersonal and communication skills
- Growth mindset and motivated by constructive feedback
- Manage schedules and meet deadlines
- Highly motivated, proactive, and seek continuous improvement
- High standards of integrity and transparency
Nice to have
- Prior experience in content moderation or community management
- Unique perspective and transferable skills
Day to day
- Create a safe and engaging social environment for children
- Moderate texts, artwork, and videos on educational website
- Guide students to develop social skills and community respect
Hiring process
- Assessments
- Phone call interview
- Assignment
- Final video interview