Contract Application Support Engineer II
Skills
Computer ScienceDevopsApplication SupportComplex SystemsDatabasesRoot Cause AnalysisScrum
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in Engineering Support or Development
- Bachelor’s degree in Computer Science or related field
- Strong scripting skills in Python and JavaScript
- Experience debugging APIs and backend services
- Ability to perform root cause analysis and troubleshooting
- Working knowledge of cloud infrastructure and networking
- Experience with CI/CD and deployment processes
- Strong log analysis and monitoring skills
- Basic SQL or MongoDB knowledge
- Experience using Confluence and JIRA
- Ability to work in a 24/7 support and on-call environment
- Excellent verbal and written communication skills
Nice to have
- Analytical thinker
- Customer focused
- Tenacious
- Curious
- Adaptable
- Results oriented
Day to day
- Own and resolve critical production incidents in a fast-paced 24/7 environment
- Investigate complex issues across APIs backend services databases and third-party integrations
- Automate repetitive support tasks build internal tools and improve monitoring while partnering closely with Engineering DevOps QA and business stakeholders
Hiring process
- Submit application online