Control Room Team Leader
Skills
Control RoomCustomer SatisfactionEscalations ManagementIT EscalationLeadershipService DeliveryTask Completion
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Leadership ability to guide support and influence team members
- Clear confident communication with customers colleagues and stakeholders
- Strong problem-solving skills to assess issues and resolve escalations
- Sound timely decision-making in a fast-paced operational environment
- Attention to detail in task oversight action tracking and follow-up
- Works effectively across shifts to maintain consistency and service quality
- Strong customer focus and commitment to service excellence
- Organisational skills to manage multiple priorities and workloads
Nice to have
- Calm
- Structured
- Energetic
- Collaborative
- Customer-focused
Day to day
- Lead and support a 24/7 Control Room team across multiple countries
- Act as an escalation point for complex customer issues and urgent operational cases
- Oversee workloads task completion and follow-ups to keep service delivery consistent and reliable
Hiring process
- Apply now