How Remoteville checks and expires listings
Core System Support Specialist
Skills
Software As A ServiceActive ListeningAirline TicketingBank Account MaintenanceCore DataCustomer ExperienceDatabases
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Working knowledge of core banking platforms used at credit unions or strong aptitude to learn quickly
- Understanding of credit union operations including member accounts share and loan products transaction processing and ACH/NACHA workflows
- Thorough understanding of computer software and hardware including desktops laptops network devices and peripherals
- Proficient in Google Workspace with working knowledge of SQL and/or XML preferred
- Excellent communication skills including active listening and the ability to translate technical information to non-technical users
- Excellent interpersonal and telephone skills with willingness to have calls monitored for quality assurance
- Service-oriented with proven ability to resolve client issues professionally and efficiently
- Ability to maintain professionalism and composure in high-volume or stressful situations
- Strong problem-solving and troubleshooting skills with excellent written and organizational abilities
- Effective at managing multiple tasks simultaneously in a fast-paced environment
- Proven desire to expand knowledge of core banking systems and the credit union industry
Nice to have
- Detail-oriented
- Calm under pressure
- Client-focused
- Fast learner
- Organized
Day to day
- Serve as the first point of contact for credit union clients seeking help with core banking software and related systems.
- Diagnose, troubleshoot, and resolve issues involving member data, transaction processing, account maintenance, and system configurations.
- Document client interactions carefully, escalate complex issues appropriately, and collaborate with internal teams to improve support outcomes.