Remote CRM Coordinator Job in UK MBG Digital

Who you are

• Have at least 2 years of Gaming industry experience
• High attention to detail and priority management are your top skills
• Knowledge of iGaming products and CRM mechanics
• Strong written and verbal communication skills
• Ability to multi-task and handle high-pressure situations
• Ability to maintain strict confidentiality
• Analytical and action-oriented
• Experience in Crypto / Crypto Casino

What the job involves

• Execute CRM omnichannel communications across the customer lifecycle
• Execute Casino and Sportsbook campaigns, including bonus, tournament and on-site promotions
• Continuously evaluate and report on campaign performance in collaboration with other stakeholders
• Work with other stakeholders to improve existing campaign tools
• Ensure timely delivery and flawless quality on all tasks handled
• Aligning with support on new campaigns and investigating and reporting issues communicated by customer service
• Communicate upcoming promotions to different stakeholders in the organization
• Support CRM Manager with creating and executing innovative plans for specific markets and brands
• Assist and follow up with the Customer Support team on any casino queries or issues that may arise
• Need to be knowledgeable, and stay up to date with industry updates and CRM trends
• Regular monitoring of our key user experience flows, issue/bug escalation and follow-up until resolution or backlog addition