RRemoteville

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CRM Coordinator

Skills
CampaignsConfidentialityGamingGaming IndustryIT EscalationPressure SituationsPriority Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Have at least 2 years of Gaming industry experience
  • High attention to detail and priority management are your top skills
  • Knowledge of iGaming products and CRM mechanics
  • Strong written and verbal communication skills
  • Ability to multi-task and handle high-pressure situations
  • Ability to maintain strict confidentiality
  • Analytical and action-oriented
  • Experience in Crypto / Crypto Casino

Day to day

  • Execute CRM omnichannel communications across the customer lifecycle
  • Execute Casino and Sportsbook campaigns, including bonus, tournament and on-site promotions
  • Continuously evaluate and report on campaign performance in collaboration with other stakeholders
  • Work with other stakeholders to improve existing campaign tools
  • Ensure timely delivery and flawless quality on all tasks handled
  • Aligning with support on new campaigns and investigating and reporting issues communicated by customer service
  • Communicate upcoming promotions to different stakeholders in the organization
  • Support CRM Manager with creating and executing innovative plans for specific markets and brands
  • Assist and follow up with the Customer Support team on any casino queries or issues that may arise
  • Need to be knowledgeable, and stay up to date with industry updates and CRM trends
  • Regular monitoring of our key user experience flows, issue/bug escalation and follow-up until resolution or backlog addition