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CRM Lead, CenterWell Marketing

Skills
Data AnalyticsEvolutionHealthcareMarketing AnalyticsMotorsMulti-Channel MarketingOmni-Channel Marketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Marketing Business Communications or related field or 4+ years relevant experience
  • 5+ years in lifecycle retention or customer engagement marketing
  • 2+ years leading agile teams or cross-functional pods
  • Strong understanding of omni-channel marketing and journey orchestration
  • Experience with marketing automation platforms and CRM tools
  • Excellent facilitation prioritization and problem-solving skills

Nice to have

  • Healthcare experience
  • Insurance experience
  • Regulated industry experience
  • NBA familiarity
  • CDP familiarity
  • Agile marketing exposure

Day to day

  • Define and lead the strategic vision for customer lifecycle marketing across onboarding retention and engagement.
  • Build integrated multi-channel journeys across email direct mail SMS app web and assisted channels to drive personalization and measurable growth.
  • Use data-driven insights experimentation and performance analysis to optimize journeys offers and future engagement strategy.
  • Partner with product analytics and channel leaders to embed advanced personalization and next best action frameworks across touchpoints.
  • Drive priorities risks and execution within agile pod structures while influencing cross-functional stakeholders to deliver business outcomes.

Hiring process

  • Virtual pre-screen via HireVue
  • Recorded interview review
  • Potential next-round interviews