RRemoteville
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CRM Support Officer

Skills
Professional SkillsAdministrationAnalytical SkillsContinuous ImprovementCustomer Relationship ManagementData ValidationMarketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience supporting or administering Microsoft Dynamics 365 or a similar CRM platform
  • Strong organisational skills with excellent attention to detail
  • Excellent communication skills and confidence supporting and training users
  • Strong analytical and problem-solving abilities
  • Experience with Microsoft Excel including data validation conditional formatting and duplicate detection
  • Ability to manage competing priorities in a fast-paced environment
  • Understanding of data quality GDPR and accurate information maintenance
  • Experience working with Microsoft Power Platform would be an advantage

Nice to have

  • Collaborative
  • Detail-oriented
  • Proactive
  • User-focused
  • Adaptable

Day to day

  • Provide first-class support for the Dynamics 365 CRM platform and resolve day-to-day user issues
  • Manage user access licences and security permissions while maintaining accurate system governance
  • Gather requirements support system enhancements conduct UAT and help deliver smooth system changes
  • Develop guidance training resources and reports that improve CRM use data quality and business insight

Hiring process

  • Application deadline: 10th August 2026
  • First interview dates: 20th - 21st August 2026
  • Applications anonymised until interview confirmed