Cruise Operations & Product Support Executive
Skills
Booking SystemsTrainingConcertsCustomer ExperienceDatabasesManagementMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in administration customer service operations or travel-related role
- Excellent written and verbal communication skills
- Strong attention to detail
- Good organisational skills and ability to manage multiple tasks
- Confident using Microsoft Office particularly Excel and Outlook
- Comfortable speaking with customers and partners by phone and email
- Ability to work independently while supporting a wider team
Nice to have
- Motivated
- Proactive
- Team-oriented
- Detail-focused
- Customer-focused
- Flexible
Day to day
- Support the Cruise & Tour team with smooth delivery of cruise-linked tour programmes.
- Handle post-sales customer queries by phone and email with a helpful and professional approach.
- Manage bookings, amendments, cancellations and documentation while keeping records accurate and up to date.